Return Policy

IYap Store is dedicated to bringing you an unparalleled shopping experience from start to finish! If you’re not completely satisfied with a product for any reason, just return the product to us for a full refund. Here’s how:

Time limit on returns:

Products must be returned within 30 days of the purchase date to receive a refund to the payment method used. An IYap Store Gift Card or eGift Card will be issued for returns of products after 30 days of the Process Date on the order packing slip when returned to the processing center.

Returning free products/gift with purchase:

You may keep the free gift with purchase that you received as a part of your order.

Payment credit

  • Products returned to stores that were purchased using an online payment service (i.e., PayPal) will be refunded to your preferred credit card or issued as a store merchandise credit.
  • Store credit will be issued for returns without a receipt, or for returns that are not made within 30 days of purchase, not the ship date.
  • A store credit will be issued on a return, providing the return is accompanied by the Gift Receipt.
  • com orders placed using a gift card and returned to the IYap Store returns center will receive a new e-gift card for the return value.
  • In the case of shipping damages, please contact the carrier.

iYap Rewards Points

  • Rewards points earned for product being returned will be deducted from your account.
  • If you redeemed your rewards points to buy an item and then return it, those points will be added back to your iYap Rewards balance.
  • If you purchased multiple items in a transaction and you only return one item, you will have the proportionate number of the points added back to your iYap Rewards balance. Those points will be available for use on your next transaction.
  • You can always choose to exchange the item for something else in the store and receive the same discount – we have many items for you to choose from!

Returning your

  • Refunding shipping fee:

Original shipping charges paid at the time of order submit are refunded only if the product is defective or mis-shipped by IYAP.

Return your order to an IYap Store

  • Bring your original email order confirmation, packing slip and all original packaging materials to your nearest store
  • No need to bring the packing slip if you used your IYap Rewards account to make the purchase. If you did not use your IYap Rewards card, then bring your packing slip, email order confirmation, and all original packaging materials to your nearest store.
  • To reprint the order confirmation email, locate the order number on the bottom of the pack slip. Loginto your account, select order status. Then select your order number to print.
  • Online purchases returned to an IYap Store without the original email receipt and pack slip are only eligible for exchanges or store credit at the current lowest selling price.
  • Online purchases, returned in store, are not eligible for return of purchase shipping costs or gift wrapping charges.

Return package shipping fee:

  • IYAP does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
  • To avoid return shipping cost, you may bring your merchandise and the packing slip to our store.

Returning your order by mail

  • Apply the return mailing label outside your returns shipping carton. Mailing label is included in your shipping package.
  • Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
  • com Returns Center
    6000 Live Oak Parkway suite 116
    Norcross GA, 30093
  • RETURN PRODUCTS TO IYAP BY GROUND-ONLY SHIPPING METHODS – Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

Returns Notification

  • For products returned to the IYAP Returns center, we will notify you via email when we have processed your order and issued a refund. You can also login to your account, click order status and look up your order for the return status.

Returns processing time

  • Please allow us 30 business days for receiving and processing your online order return.
  • Credit will appear on your account within 7-10 days after we processed your return. Credit will appear on your statement within two billing periods depending on your billing cycle.

Returning your store purchase in store

  • Merchandise returns made without a purchase receipt (or verification of the purchase through the Guest’s IYap Store account information) will be credited to the Guest in the form of an In-Store Credit in an amount equal to the lowest retail price at which the returned product was sold by IYap Store during the 90-day period preceding the return.
  • If for any reason you’re not 100% satisfied with your purchase, it may be returned. All returns must be accompanied by the receipt and all original components.
  • A full refund will be issued on a return, providing the return is within 30 days of the original purchase date.
  • A full refund will be issued on a return that included a FREE product or FREE gift, providing the return is within 60 days of original purchase date.
  • An in-store credit will be issued on a return after 60 days of original purchase date.
  • An in-store credit will be issued on a return, providing the return is accompanied only by the Gift Receipt.
  • For a return without a receipt and without the use of an IYapmate rewards card ; refund will be on a merchandise credit at the lowest selling price within the last 90 days.

Returned Check Policy:

A service fee will be added for any check returned unpaid by the bank. In accordance with State law, NSF Checks may be submitted to your bank electronically. There is a 10-day waiting period required for returns.

Coupon Rewards Certificates:

Unfortunately, we are unable to return the coupon code you used for your purchase


  • Products ordered online can be exchanged in your local store.
  • Customers are responsible for paying any additional difference in price and sales tax for exchanges of greater value. An in-store credit will be issued for the difference in price and tax for exchanges of lesser value without a receipt and with a receipt will receive full value if it is within the 60 days of original purchase.


To serve you better, iYap will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted.

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